This review is from a property owner who switched to Ridgestone around two years ago:

We made the move from one of the large nationals because we weren't satisfied with the returns and revenues being generated and were not getting the kind of advice and input needed. Once Ridgestone took over, they quite quickly suggested some investment in the property; initially in the form of a hot tub and subsequently a master bedroom refresh. Both projects were carried out by Ridgestone themselves; they have a division that carries out works and delivered both of those projects.

There was an issue with the hot tub room; the flooring and the walls were wet. When the matter came to light, they concluded that remedial ventilation works were needed. Impressively, they took immediate responsibility for remedying the failings of the initial hot tub space and put it right at their expense.

When it came to refreshing our master bedroom, the concepts put forward by Janayer, were quite outstanding. And this project was executed faultlessly.

Other than the first quarter of 2025, we'd been generally pleased with the increase in revenues we've had since carrying out the works and Ridgestone’s team have been exceptionally helpful to us. They are very easy to deal with, always a pleasure to talk to and take advice from and willing to listen to our thoughts and opinions.

As well as their own Ridgestone website, they work very closely with booking.com, Airbnb and the online travel agencies. So we get the best of the OTAs as well as direct exposure on their site.

They're young and they have a very fresh and up-to-date attitude towards the furnished holiday letting market in the Lake District.

We've been extremely happy with the decision to switch to Ridgestone and we look forward to working with them into the future and leveraging more from our holiday rental business.

As an owner, partnering with Ridgestone Collections has been one of the best decisions I’ve made for my holiday home. They are genuinely local, on the ground and contactable. They are always on hand when anything needs attention. What really sets them apart is how proactive they are—not just fixing issues, but consistently suggesting and then implementing thoughtful improvements to help elevate the property and attract more guests, ideas that have worked time and time again.

Their brand feels truly luxurious, and that level of care and attention is reflected in the service they provide to both me as an owner and my guests. Being with Ridgestone feels special; it’s not just a management company, it feels like being part of a family that is always there to support you. I couldn’t recommend them more highly

We are owners who let our property through Ridgestone. We previously used Lakelovers who were ok up until they were taken over by Sykes Cottages. Following this we were inundated with masses of vexatious complaints from customers wanting a refund which Lakelovers were keen to accede to. We ended up losing money hand over fist.

Since moving to Ridgestone we are much happier. Matt and Jack are really hands on businessmen who seem to get what owners and guests want from a holiday rental. They have been very proactive in helping us improve our property with a new bathroom, sauna/ hot tub facility and a new garden room too. They do the work themselves (at a cost) but we are very happy with the results.

They seem to be more flexible and proactive about marketing so occupancy is up. Returns for us are good but we think (hope) the experience of staying in our beautiful historic home has made many guests happy too. We think the team at Ridgestone are really excellent, responsive and helpful and have no complaints at all.

They are quick to make suggestions as to how we can improve and enhance the guest experience and if we have any problems (being landlords at a distance) they are always happy to help sort out the issues. Very happy we moved agents. No regrets.

We have been using Ridgestone for two years and I must say we are very pleased with the projected returns they outlined. While our first year was something of a trial and we didn’t quite reach the numbers we had anticipated, we took on board Ridgestone’s recommendations for improvement and as a result, our second year has seen significant success, reaching the performance levels we all believed the asset was capable of achieving.

It has truly been a labour of love. I’ve taken a personal approach to continually improving the facilities and implementing the recommendations made for the site by Ridgestone Management Team.

My experience with Ridgestone’s response to any issues on site has been nothing short of exceptional, and I would highly recommend their service offering.

We are now very much looking forward to building on last year’s results and are confident we can push the asset to achieve its highest-ever returns.

We have worked with Ridgestone for the last 5 years and been impressed with how they have evolved and grown. Always ready to try out something different.

We have got on well with the company, fronted by Jack. With a keen eye on figures and with a good sense for design. Jack has lived in Cumbria all his life and has an excellent knowledge of the local economy. We like working with a locally owned company. All the other companies we approached have been taken over by national or international firms.

Every good company needs a well-organised office. Everyone we communicate with is “on the ball” and does not leave unresolved issues hanging around.

We also like the fact that Ridgestone seems to be a progressive company, never resting on their “laurels”. Their recently installed AI tool has helped our bookings.

For the first property we worked with them, we came up with a plan to install solar panels to offset the energy footprint of the hot tub.

All in all, the team at Ridgestone seem like an energetic bunch, we wish we had some of their energy.
At our yearly face-to-face meeting, they even pay for our coffee - so what’s not to like?

Ridgestone did a first-class job restoring our three-bedroom property in Windermere and transforming it into an excellent holiday let. Their skill, attention to detail and efficient approach made the whole process a very positive experience.

They now manage the holiday letting for us, and we are equally pleased with this service. We particularly value the personal attention and the confidence that comes from knowing our property is in capable hands. A professional team whom we would happily recommend for both restoration work and holiday letting management.